Don't Dread Refunds - Create a Refund Policy Strategy

It's not the end of the world, it's just a refund...

Course creators are just that, creators - creative people building some amazing courses that teach the full gamut of skills. The focus is on getting all the i's dotted and t's crossed to make sure the site and courses are profitable. Helping people and, in the process, making money is inevitably a high priority. Giving money back isn't...

You don't have to dread refunds or the people that are requesting them. Having a refund policy strategy in place will create a positive customer experience.

All online digital course sites should have a refund policy and a refund policy strategy in place. Everyone from the course creator, partners, VAs / virtual assistants, customer support representatives, etc. should be familiar with the refund policy strategy. 

It's important for your policy and strategy to be easy to find, easy to understand, and easy to implement - saving you time and money. There are particular things your policy...

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State and Federal Pandemic Grants - Are You Taking Advantage of the Help You Need?

Wait, what?! I'm a small business?

When the EIDL and PPL loan applications first opened up earlier this year, I honestly didn't pay much attention. I made the assumption that I wouldn't qualify. I mean, I'm only a business of one, so surely I wouldn't be seen as a "small business."  Further, I really wasn't interested in taking out a loan and incurring more debt, so I didn't even apply. 

Fast forward to late April when I'm hearing the buzz in Facebook groups and my husband starts asking me if I'd heard about the EIDL GRANT. Um... what?! Okay, so the SBA calls it an "emergency advance" which is essentially a grant - moneys that do not have to be paid back. The "emergency advance" is $1,000 per employee. (If you're a small business of one, you're one employee.) You can apply for the grant/advance without ever taking out a loan. 

I'm in! No... I'm OUT! Well, actually, the SBA was out - out of funding. "You snooze you lose," came to mind.

Right after the PPP loan...

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11 Amazing, Inspiring Women You Should Be Following

There are many AMAZING women in business that are inspiring! I've come across a few truly amazing women on my journey as an online entrepreneur. While I've listed many, there are many, many more women that I've met, worked with, and been inspired by.

I first heard of Jasmine Star when she was a guest on a podcast that I do remote admin work for (Studio Sherpas) and I appreciate her running this #socialcuratorchallenge and igniting real conversations/interactions on Instagram!

Several years ago, when I started doing YouTube tutorials, I needed to gain some confidence in getting in front of the camera (and still struggle with gaining confidence), I came across Sexy Savvy Social Amy Landino. It's been wonderful seeing her also grow over the years (in her life and her business) and I'm thankful for all the knowledge and inspiration she gives to her community.

Business inspiration and confidence in pricing came from Natalie MacNeil. I will forever be recommending people watch her YouTube...

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Grammarly Takes Spellchecking to a Whole New Level!

When was the last time your spelling and grammar were challenged? I'm talking spelling tests, spelling bees, high school or college level English classes. Maybe you had to take a test for a recent job application.

It's been a while since I've been full-on tested with no assistance from any applications but, I assure you, we are all being evaluated each and every day, whether it's our Facebook posts to a resume for a job to the copy you are putting on your website. The way you are writing, including accuracy in spelling and grammar, are a direct reflection of you and your business.

The hard truth is that we all make mistakes. While our English spelling and grammar skills can be considered "high level," we all can still use a bit of assistance. Personally, I have always relied on Microsoft Word's spelling and grammar check feature to be that "extra check," whether it's in the transcripts I do or other writings within my business or for personal use.

Thinking back, I do remember seeing...

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Zoom Meeting + Kajabi = Successful Live Webinar

If you're wondering whether it's possible to successfully host a Live Webinar using the free version of Zoom Meeting in Kajabi, I'm here to tell you YES. Yes, it is possible! Let me share with you my experience and a few pointers to help YOU be successful!

In order to reach more of my audience, I decided it's essential to start hosting live webinars. And well, hey, the gurus are saying we need to be doing live webinars, right? So, I suppose I needed to take the plunge and host one myself. As a virtual assistant and transcriptionist, I'd experienced many people hosting meetings using the Zoom platform, so it couldn't be that complicated to set up the pipeline in Kajabi, right?

Here's the thing. The old adage, "You don't know what you don't know," really speaks volumes here. It seemed simple enough, but there were many nuances to the entire process that I hadn't thought of. Kajabi has resources to help with the process, but I learned a few other tips and best practices that I'd like...

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I Jumped. Now It's Time to Soar!

Growing up, I never aspired to be a transcriptionist. I did not see myself as self-employed working from home most of my adult life. In school, we took those personality career quizzes. My results included garbageman/waste collector and teacher. I laughed and thought, “You’ve got to be kidding me!”

Yet, reflecting back, I loved being a teaching assistant at the elementary school while in high school as well as helping classmates when they struggled with high school math classes. (Although... I could have used some help with History!) While I never had the desire to homeschool my boys, teaching is something I do enjoy - in my own way. I suppose it’s not simply about teaching, but about helping others.

In junior high, we had to pick a career and do research on it. I picked Administrative Secretary. I remember how excited I was, the thought of working in an office doing all the things I thought I’d love to do. My dad was livid! “Why would you want to...

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