Don't Dread Refunds - Create a Refund Policy Strategy

It's not the end of the world, it's just a refund...

Course creators are just that, creators - creative people building some amazing courses that teach the full gamut of skills. The focus is on getting all the i's dotted and t's crossed to make sure the site and courses are profitable. Helping people and, in the process, making money is inevitably a high priority. Giving money back isn't...

You don't have to dread refunds or the people that are requesting them. Having a refund policy strategy in place will create a positive customer experience.

All online digital course sites should have a refund policy and a refund policy strategy in place. Everyone from the course creator, partners, VAs / virtual assistants, customer support representatives, etc. should be familiar with the refund policy strategy. 

It's important for your policy and strategy to be easy to find, easy to understand, and easy to implement - saving you time and money. There are particular things your policy should include, places that you need to include your policy, conditions and exceptions that you need to consider, what types of refunds you can provide, and steps to follow in the refund process. 

Don't know where to begin? Let's get you started with a complete tutorial and checklist... FREE! 



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